From noise to signal
Reviewser turns thousands of Google, Deliveroo and Uber Eats reviews into prioritised operational problems, and alerts the right manager before they spread across your network.
“Really good, but 25 minutes for a burger on a Saturday lunchtime…”
Behind every rating there is a coffee that took too long, a bag that arrived cold, a table nobody cleared. Reviewser keeps the moment and turns it into a line a manager can act on.
“The barista was lovely, but we waited ten minutes for our coffee at the counter.”Speed of service · Brussels Louise, 8–9 am
“The little note on the bag was a nice touch. The fries were cold, though.”Temperature · Ghent, Uber Eats
“Beautiful room, but the tables hadn't been cleared when we arrived.”Cleanliness · Antwerp, Sunday
A chain of 100 locations receives thousands of reviews a month, in several languages and on several platforms. Nobody can read them all, and the signals that matter get lost in the noise.
customer reviews every month for a network of 100 locations, across Google, Deliveroo and Uber Eats.
overview showing which locations have a problem, which one, and who should act.
Which location is slipping?
Before it shows in the revenue.Is it temporary or structural?
One bad Saturday, or a real drift?How does it compare to the network?
Compare, don't just measure.Which problem keeps coming back?
And who needs to step in, now.Follow one real problem, from the raw review to the decision. Click a step or let it play.
Google, Deliveroo, Uber Eats: every review flows into Reviewser continuously. Here are four among thousands.
Reviewser sends the right information to the right level of the organisation. Pick your role.
Which location needs my attention today?
You oversee 10 to 40 locations. You can't read every review, but you need to know where to step in, and fast.
Know which location needs you before the problem grows.
Most monitoring tools fire on every negative review. After three weeks, nobody reads them any more. Reviewser only interrupts you when a real problem is forming.
Built-in anti-spam. The same alert cannot repeat for 36 hours. Your managers stay attentive, because every alert counts.
A single review is enough.Hygiene, safety, serious incident: immediate alert.
→ Site manager2 mentions in 24 h.The same problem recurs at the same location.
→ Site manager3 mentions in 3 days.A drift is setting in: there's still time to act.
→ Regional managerSeveral locations affected.The problem is systemic, not local.
→ Head of operationsNo “magic” answers: every statement links back to the real reviews behind it. You can check, quote and act with confidence.
Brussels Louise accounts for 38% of the area's negative reviews1. The main reason is waiting time at weekends2, followed by food temperature on deliveries3.
Illustrative data
Each module answers a single business question. You don't have to decode 25 charts to know what to do on Monday morning.
Reviewser's 17 operational categories group “20 minutes' wait”, “only one till open” and “service too slow” under one problem: waiting time.
Four severity levels, routed to the right manager.
Compare every location with the rest of the network.
Answers in plain language, with their sources.
Every review, from every platform, in one place. The AI drafts the replies.
A map of all your locations, with their score and what's pulling them down.
For leadership: what works, what doesn't, where to act.
The big platforms help you manage everything.Reviewser helps you understand what matters.
| Criterion | Reviewser | General reputation platforms | Excel + home-made dashboards |
|---|---|---|---|
| Built for | Operations in multi-site networks | Local marketing and reputation | An analyst, case by case |
| What you get | Prioritised operational problems | Sentiment scores and volumes | Tables to interpret |
| Alerts | 4 levels, 36 h anti-spam, routed by role | Often one alert per review | None |
| Trust in the AI | Every answer is sourced | Varies by module | — |
| Getting started | One question per module | Many features to configure | Hours every month |
| Price | Public, per location | Usually on quote | Hidden cost: managers' time |
Estimate the time your managers spend today reading, sorting and reporting on reviews, and what Reviewser can give back to them.
Assumption: Reviewser automates 80% of the time spent reading, sorting and reporting. This does not include the value of problems caught earlier (reviews avoided, customers retained), often the main gain.
Choose the plan that matches the level of steering you need. The total scales with the size of your network.
For location managers
For regional operations
For national and multi-country teams
A fair-use cap applies to AI features. Your remaining usage is always visible in the app: no surprise invoices.
The answer your CIO expects, without having to ask for it.
Your reviews and analyses are hosted in the European Union.
The models run on our own infrastructure. Your reviews are never sent to a third-party AI provider and never train any model.
Isolation is enforced by the database itself: two customers cannot see each other's data, even in the event of an application bug.
Each manager only sees their locations, their region, their country.
In 20 minutes, we show you how thousands of Google, Deliveroo and Uber Eats reviews become prioritised problems, alerts and actions for every manager.
Your brand, your locations, what is going wrong today. We build the demo around your questions.
To find a slot that suits you.
Priority problems, alerts, views by role. You ask, we answer on screen.
You just connect your location listings. Reviewser then analyses your existing review history: the first problems surface from that analysis.
No. Reviewser connects to your existing review platforms. No development is needed on your side.
Each review is analysed in its original language and filed into the same 17 categories, so your locations in Ghent, Liège and Brussels can be compared on a common basis.
Yes, because you can check them: every AI Search answer cites the reviews behind it.
Reputation platforms help you manage and reply to reviews. Reviewser focuses on what they reveal: the operational problems, how serious they are, and which manager should act. The two approaches can coexist.
The subscription is monthly or annual, your choice. On a monthly plan, you can cancel at the end of any month. And the CX audit is free, with no commitment at all.
See in 20 minutes how Reviewser turns a network's reviews into prioritised problems, alerts and first actions.
Know · Understand · Act
